1. Acceptance of Terms
These are the Terms and Conditions for the use of the SolveByte website and software. If you or your organisation uses the SolveByte services, you accept these Terms and Conditions. You acknowledge that you have the authority to bind your organization to these Terms and Conditions.
IMPORTANT: SolveByte offers only B2B software. We only supply technology for the use of iGaming operators and businesses and do NOT supply gambling services to end users.
2. Eligibility and Client Responsibilities
To use our services, you must be a registered business entity in good standing. If you use our services, you confirm:
- You have the appropriate iGaming licenses in every jurisdiction in which you conduct business.
- You are outside the prohibited jurisdictions.
- You follow the law.
2.1 You Are Liable For
Obtaining and retaining all needed gaming licenses, permits, and other approvals in all the jurisdictions in which you conduct business. SolveByte does not have to track or implement requirements for licenses in particular jurisdictions. You have to tell us about the relevant regulations for custom development. You are liable for your own end-user compliance, responsible gaming, AML, KYC, and geo-blocking.
3. Services and License
SolveByte's offerings include turnkey casino and sportsbook platforms, white-label products, game aggregation, payment integration, CRM, regulatory advisory, and IT support. Upon receipt of payment and subject to compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Services for your internal business operations.
You may NOT:
- Sublicense, resell, or redistribute the Services.
- Reverse engineer, disassemble, decompile, or otherwise derive the source code.
- Modify the Services or create derivative works.
- Alter, demolish, or destroy any proprietary notices.
4. Intellectual Property
SolveByte owns all intellectual property rights for its Services, including (but not limited to) software, platforms, APIs, algorithms, and designs/trademarks. You own the Client Data you input. You provide us with a limited license to host and process Client Data to deliver the Services. Your feedback is incorporated into the services we provide. Thus, we own your feedback.
5. Payment Terms
Your order specifies costs for setup, licensing, revenue sharing, transaction, and support fees. You pay according to your invoices (usually due in 15 to 30 days). Failure to pay on time incurs a 1.5% monthly interest. All fees exclude taxes. Fees are non-refundable unless otherwise stated. Services may be suspended due to non-payment.
6. Term and Termination
The use of the Service constitutes your agreement to a contract with us and us with you, for an indefinite period. This contract can be terminated willingly by both parties, with an advanced written notice of either 30 or 60 days. Absence of a contract can be put in place (with no notice) under any of the following situations occurring: either of the parties going bankrupt, either of the parties breaching the contract, the operating license being revoked, or non-payment.
You can't use the Service once the contract has been terminated. You must also delete the Service and pay any outstanding debts. You must export the Client Data, as we will delete everything after 30 days.
7. Warranties and Disclaimers
We guarantee that the Service will perform as we have stipulated and professionally, and will not infringe on any third-party rights. You are entitled only to a refund if we are unable to fix the situation, for the period for which you have prepaid for the Service.
DISCLAIMER: WITH THE EXCEPTION AMOUNT LISTED ABOVE, THE SERVICES ARE OFFERED ON AN "AS IS" BASIS. WE DISCLAIM ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, UNINTERRUPTED OR ERROR-FREE OPERATION, ACCURACY, OR FITNESS FOR USE WITH OTHER SOFTWARE OR HARDWARE.
8. Limitation of Liability
SolveByte is not liable to you for: indirect, incidental, special, or consequential loss or damage of any kind whatsoever, including, but not limited to, loss of profits, loss of sales, loss of data, loss of goodwill, service interruptions, or costs of cover.
LIABILITY CAP: Our maximum total liability shall be limited to the total fees you have paid to us for the six (6) months before such claim.
EXCEPTIONS: These clauses shall not apply to your payment obligations, infringement of IP, indemnification obligations, acts of gross negligence, fraud, or death or personal injury caused by our negligence.
9. Indemnification
In the case that a third party claims that the Services infringe upon IP rights when used according to the Terms, SolveByte indemnifies you against such claims when claimed against. This indemnification does not cover claims for your modifications, your continued use after receiving an infringement notice, or your breach of the Terms.
You indemnify SolveByte against claims arising from your breach of the Terms, Client Data/end-user content, your failure to maintain licenses, your end users' actions/disputes, and your breach of warranties.
10. Data Protection
Both parties shall comply with the GDPR, CCPA, and any other applicable laws. In relation to end-user data, you shall be the controller, and we shall be the processor. Our processing of end-user data is governed by a Data Processing Agreement. You are responsible for all the privacy notices, security, and data protection requests.
In relation to the notice, we will carry out the processing of data in accordance with the security measures you provide, notify you no later than 72 hours after a data breach, and will delete or return the data to you at the end of the contractual arrangement. The data may be stored in India or in other locations where our subprocessors are located, under the prescribed safeguards.
11. Service Level
We strive for a 99.5% monthly uptime, not including scheduled or emergency maintenance and/or events of force majeure. Our technical support offered through email has a 24–48 hour response time, with priority support for critical issues, and 24/7 support for enterprise clients, all of which are through the lens of platform functionality and integration and not custom programming, end user support, or third-party issues.
12. Third-Party Services
Our services may connect to payment processors, game, data, KYC, and infrastructure providers. By virtue of connecting to our services, you accept the terms of those services. We are not liable for the failure of any of those services, although we will endeavour to find alternatives to those services.
13. Force Majeure
Neither party will be liable for failure to fulfil its obligations under this agreement to the extent caused by the occurrence of an event of force majeure. If the event lasts longer than 60 days, the agreement may be terminated without liability by either party.
14. Governing Law and Disputes
These terms and conditions are governed by the laws of [Country/State], ignoring the principles of its conflict of laws. Any issues that arise from these terms are to be dealt with through mediation or arbitration as stated in the service agreements. If need be, the issues will be taken to court in [City/Country].
15. General Provisions
The Terms, along with the service agreements (if applicable) and any Data Processing Addendum (DPA), represent the complete agreement between the parties. Changes are only valid if documented and signed by both parties; however, SolveByte may revise the Terms with a 30-day notice of any updated Terms.
Acceptance of the revision will be shown by the continued use of the Services, and rights under the Terms may not be assigned; however, we may assign them in the case of a merger or acquisition. The parties are and shall remain independent contractors. Any provision which is held by a court or tribunal to be invalid or unenforceable shall be severed, and the remaining Terms shall continue in force.
16. Modifications to Terms and Conditions
By using SolveByte's Services, you confirm you have read, understood, and agreed to be bound by these terms and conditions.