Privacy Policy

SolveByte Technologies ("SolveByte," "we," "us," or "our") implements a strict data safety policy and is committed to protecting the personal data we collect, process, and store. We send you this Privacy Policy whenever you browse our website solvebyte.com, use our iGaming or IT services, or interact with our team in any way.

By accessing our website or services, you agree to all the terms and conditions of this Privacy Policy. Our policy is periodically updated; you can check this page from time to time to see if you're okay with the updates to the Policy.

1. About This Policy

This Privacy Policy applies to:

The SolveByte website (solvebyte.com) and all subdomains.
Our iGaming products and platforms - From Custom iGaming Platform, White-label Casino and Sportsbook Solution, Game Aggregators, Turnkey Gaming Solutions, to Sports Betting Software, Live Dealer, and RNG Casino Solutions, Crypto Casino Development, AI-powered player retention tools, Fantasy sports & sweepstakes platforms
Our IT services - From web development, mobile app development, UI/UX design, SaaS development, generative AI development, blockchain and crypto exchange development, NFT marketplaces, enterprise software, chatbot development, to Shopify development.
All emails, sales calls, demo requests, RFPs, contracts, and other business communications between SolveByte and you or your organisation.

These policies do not cover the practices of third-party licenses, end customers or operators who use software/platforms hosted by SolveByte. Such parties have their own privacy policies and are independent data controllers.

2. Information We Collect

Our information collection goes through three methods: Information that you provide, auto-collected information, and Third-Party extracted information.

2.1 Information That You Provide

As you fill out our contact form, apply for a role, sign up for the newsletter, request a demo, or interact through any other way, we are obliged to collect:

Full name
Business email address
Phone number
Messenger handle (WhatsApp, Telegram, Skype, etc.)
Company name and job title
Country and time zone
iGaming or IT industry expertise
Project requirements, budget range, and timelines
Any content of messages, attachments, or documents you send us
Login credentials, if you access a client portal or staging environment, we host

2.2 Auto-Collected Information

As you land on our website, our system automatically collects technical information through analytical tools, server logs, and cookies:

IP address and approximate geo-location
Browser type and version
Device type, operating system, and screen resolution
Referring URL and the search terms that led you to us
Pages visited, time on page, click paths, and session duration
Date and time of access
Unique device and advertising identifiers

2.3 Third-Party Extracted Information.

We might collect and store information about you:

Lead-enrichment platforms (e.g., LinkedIn Sales Navigator or Apollo) and Business intelligence
Corporate registries and public databases
Marketing and advertising partners (Google Ads, Meta, LinkedIn Ads)
Analytics providers (Google Analytics, Hotjar, Microsoft Clarity)
Recommendations and referrals from existing clients or partners

This information is only used for legitimate business purposes, checking the validity of a business contact, qualifying leads, and personalising our outreach.

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with similar laws, we process your personal data based on the following legal bases:

Consent - When you choose to join newsletters, marketing communications or non-essential cookies.
Contractual necessity - When processing is required to enter into or perform a contract with you or your company.
Legitimate interests - When we need to run our business, protect our systems, prevent fraud, or improve our services, as long as your rights and freedom do not prevail over that.
Legal obligation - When we have to process data to comply with the laws applicable in a certain place, court orders, and other authorities' requests.

You have the right to withdraw consent at any time, but this will not affect the lawfulness of processing based on the given consent that has been carried out before withdrawal.

4. How We Use Your Information

We use the collected information to:

Respond to enquiries, demo requests, and proposals.
Negotiate, sign, and perform service contracts and statements of work.
Deliver, support, and improve our iGaming and IT services.
Send you transactional emails, project updates, invoices, and security notices.
Send marketing communications, case studies, and product updates (only where permitted by law or with your consent).
Personalise the content you see on our website.
Conduct market research, analytics, and competitor benchmarking.
Detect, investigate, and prevent fraud, abuse, and security incidents.
Comply with legal, regulatory, and contractual obligations — including iGaming licensing, anti-money-laundering (AML), and know-your-customer (KYC) checks where applicable to our B2B clients.
Assert or defend legal claims.

5. Cookies And Tracking Technologies

We employ cookies, pixels, SDKs, and similar technologies for various functions such as website operation, preference retention, performance tracking, and marketing.

5.1 Categories Of Cookies We Use

Strictly necessary cookies - Load balancing, session, and security management
Functional cookies - Remember preferences like language and region, and auto-filling content in forms.
Performance and analytics cookies - Google Analytics, Microsoft Clarity, Hotjar for tracking visitor activity on the site.
Advertising and retargeting cookies - Targeted advertising for Google Ads and Meta.

5.2 Managing Cookies

On your first visit to solvebyte.com, you will come across a cookie banner that gives you the option of either accepting all cookies, rejecting cookies that are not necessary, or customising your cookie preferences by category. This preference can be altered at any time by selecting the cookie settings option that is found at the footer of the web page. Disabling cookies in the browser settings will not prevent you from cookies banners in the future, but it may prevent some sections of the site from functioning as they should.

If your browser has Global Privacy Controls (GPCs) and is set to GPC, we will treat it as an opt-out of the selling or sharing of personal information.

Your personal data is never sold or leased by SolveByte. The data is shared under the following conditions.

6.1 Service Providers and Sub-processors

We employ third-party vendors after screening. They help run operations, including cloud hosting (using AWS, Google Cloud, Azure), CRM (HubSpot, Salesforce), email and marketing, analytics, payments, customer support, and project management. These providers are data processors and work under our instruction and data processing agreements.

6.2 SolveByte Group Companies

We share information in line with this policy to our affiliates, subsidiaries, and group companies.

6.3 Business Transfers

SolveByte may participate in a merger, acquisition, divestiture, restructuring, or sale of part or all of our assets. Personal data may be shared with the relevant counterparty in such a case. Where legally bound to do so, we will notify you before the transfer.

6.4 Legal and Regulatory Disclosures

We may share personal data in good faith when we believe the disclosure is warranted to:

Consolidate with laws, regulations and meet court, process, or other legal instructions.
Participate with regulators, the relevant gaming authorities, or law enforcement.
Follow the terms of the policies, contracts, and agreements we have.
Safeguard the interests of SolveByte and others.

Consent is the only way, apart from the cases presented above, in which we will share your personal data.

7. Third-Party Websites and Services

The SolveByte website and emails may include links to third-party websites and services such as social media, blogs, or partner solutions. SolveByte has no control over these third-party services and their use and practices. We advise you to review the third-party services’ privacy policies.

8. Data Security

Admin, technical, and physical measures are taken to a standard within the industry to protect your personal data from unauthorised access, use, modification, or other destruction, and include the following:

TLS/SSL encrypts data in transit.
Sensitive data stored in the cloud is encrypted at rest.
Implementation of access controls and least-privileged principles.
Integration of systems requiring multi-factor authentication.
Investments in both proactive (vulnerability assessments) and reactive (penetration testing) security.
Information security policies and training developed in alignment with the ISO 27001 standard.
Provision of a secure software-development life cycle (SSDLC) for the platforms we develop.

There is no secure way to protect data you transmit over the internet or save to any other storage devices. We are committed to safeguarding your data, yet sharing your information with us comes at your own risk.

9. Data Retention

We only keep personal information while it is useful to us. This is most often to:

Deliver continuous services and assistance.
Meet legal, accounting, tax, and regulatory obligations. (This is usually 5-10 years for financial records.)
Settle disputes and uphold our obligations.
Keep records of security and business.

We delete, anonymize, or archive personal data after we no longer have a need for it. While deletion is usually permanent and removes all ability to recover it, data may specify deletion. As a result, obligations vary to the data, its purpose, and the constraints of the law. The data can be removed at any time upon your request, subject to the rights below.

10. International Data Transfers

SolveByte is a global company that may send your personal information to jurisdictions outside of your country, including to service providers, partners, and ourselves in places such as the U.K, the E.U, the United States, and India.

SolveByte follows various data protection regimes and puts in place the necessary protective measures when your data is sent across borders, including, but not limited to:

The Standard Contractual Clauses as defined by the European Union.
The UK International Data Transfer Addendum
The E.U Adequacy Decisions, when applicable.
The UK's data protection regimes, when applicable
Legal Equivalents to Binding Corporate Rules.

If you would like to receive the necessary protective measures, please contact us via the contact information form.

11. Your Privacy Rights

Under the law, you have several rights regarding the personal information we collect and process about you, which include:

The right of access to ask us to give a copy of the personal information we have about you.
The right of rectification to ask us to correct any inaccurate or incomplete information we have about you.
The right of erasure to request that we erase your personal information (or the right to be forgotten).
The right to restrict processing asks us to stop processing your personal information for a certain time.
The right to data portability to ask for the personal information we have about you to be sent to you or to a different organization in a commonly used electronic format.
The right to object to processing, if we process your personal information for direct marketing, or for other purposes which may be in the company’s legitimate business interest.
The right to withdraw consent to the extent we are relying on your consent for the processing of your personal data.
The right to lodge a complaint to the relevant data protection authority, or in the case of a violation of the GDPR, to the Data Protection Authority of the state you reside in, where you work, or where the violation occurred.

11.1 California Residents (CCPA / CPRA)

As a California resident, you are entitled to:

Be informed of the types of your personal information that has been collected or disclosed, as well as the categories of sources from which the information was collected, and the purpose of collecting the information and the reasons for disclosing the information.
Request the deletion of information, subject to legal exceptions.
Request that your information be amended if the information has changed or if it is incorrect.
Request that the sale and/or “sharing” of your information cease. While SolveByte does not sell personal information as defined under the California Consumer Privacy Act (CPPA), Cross Context Behavioral Advertising (i.e., the targeted advertisements based on the information provided for collect saved and/or sold) may be classified as “sharing” under the CPPA. You may request that Cross Context Behavioral Advertising be ceased by sending a “do not sell my personal information” request, or you may also request this via our cookie banner.
Limit the use of your information.
Not be discriminated against or retaliated against for exercising your rights.

11.2 How to Exercise Your Rights

After sending an email to privacy@solvebyte.com using the subject ‘Privacy Rights Request’, you will be able to exercise any of the above rights. Before we fulfill your request, we will verify your identity. We will also respond to your request in the response periods as obliged by the law, which is 30 days for the GDPR and 45 days for the CCPA, and we are granted extensions.

12. Children’s Privacy

The site and services of SolveByte are always directed towards professionals and businesses. They are not designed for children (below the age of 16). Personal data of children is not collected by us. If you identify or feel that a minor has somehow (intentionally or unintentionally) submitted any form of personal information to us, please feel free to reach out to us at privacy@solvebyte.com, and the data will be deleted, as requested.

Note: if SolveByte designs a platform for licensed iGaming operators, the operators will be held responsible regarding the implementation of age conventions/verification and responsible gaming concerning their end customers.

13. iGaming-Specific Notice

Most of the platforms and games SolveByte builds are used by licensed B2B operators in regulated markets. In these partnerships:

For our operator clients, SolveByte is a data processor, and our operator clients remain a data controller for their players' personal data.
We process player data only upon the documented direction of the operator and as stipulated in our Data Processing Agreement (DPA).
We assist operators in fulfilling the necessary technical and organizational measures required by GDPR Article 28 and other relevant gaming regulations.
We do not market directly or in any way to the end-players of the platforms we build or seek to obtain their data.

We are a technology company, and if you are an end-user with a data privacy question regarding a specific casino, sportsbook, or gaming platform, we recommend you contact the respective operator, as we do not build our platforms with a B2C focus, and they will be the most suited to answer your inquiry.

14. Marketing Communications

With your consent or if you have a legitimate business relationship with us, we may send you newsletters, product updates, case studies, event invitations, and other marketing communications. Unsubscribe at any time by:

Clicking the "unsubscribe" link in any marketing email.
Changing your preferences in your client portal account.
Email us at privacy@solvebyte.com.

You will continue to receive transactional or service-related communications (e.g., contract notices, security alerts, invoices) even after unsubscribing from marketing.

15. Job Applicants

When applying for a role with SolveByte, we collect information from your resume, cover letter, application form, references, and interviews. We use this information for application evaluation only, to communicate with you, and to fulfill our legal employment obligations. Unsuccessful applicant data will be held for up to 12 months for future opportunities, if you do not request deletion sooner.

16. Changes To This Privacy Policy

We may change this Privacy Policy from time to time to reflect our changing practices or services or comply with legal obligations. When we have made a significant change to our Privacy Policy, we will do the following:

Change the Last Updated date at the top of this page.
Place a prominent notice on our website.
Where required by law, we will notify you by email or another direct channel.

We encourage you to review this page periodically to stay informed about how we protect your information.